Customer Service

ORDERING AND PAYMENT

Placing Orders
Normally, orders that include standard shipping which are accepted by the Company by 12 PM EST will be shipped before the end the next business day and orders that include priority shipping which are accepted by the Company by 8:30 AM EST Monday-Friday will be shipped before the end of the same business day. Your credit card will authorized upon placement of your order but will not be charged until your order is shipped. Notwithstanding the foregoing, the Company cannot guarantee when orders will be shipped.

Order Status
You can check on the status of your order by logging in here. 

Payment Options
the Company accepts the following forms of payment:

• Visa
• MasterCard
• Discover
• American Express

SHIPPING

Where We Ship
the Company currently ships worldwide.

Standard Delivery
Items typically ship by UPS and will generally arrive 7-10 business days after the date of shipping from our facilities. Most Standard Delivery orders are processed and shipped within 1-2 business days from receipt and qualification of an order.

Priority Delivery
We offer priority shipping via overnight, two-day or ground. Priority Shipping orders placed and qualified by 8:30 AM EST Monday-Friday will generally be processed and shipped the same day.

Free Shipping Promotions
Free shipping is not available for wholesale orders. However, we offer free shipping on retail purchases of two (or more) bottles of any products. Free shipping promotions apply to ground shipping only and will not apply to priority delivery unless the free shipping promotion expressly states that the free shipping promotion applies to priority shipping. Any free shipping promotion will apply only to the first delivery address per order. To take advantage of a free shipping promotion, an order must contain a sufficient quantity and/or dollar value of qualifying merchandise as indicated in the free shipping promotion guidelines. Any dollar value threshold will always exclude the cost ofshipping and taxes,and will be based upon the dollar value of the order after promotional discounts are applied. The Company reserves the right to change or discontinue promotions at any time at its sole discretion.

Freight Surcharges
Heavy or oversized items may be subject to a surcharge in addition to the regular delivery and handling charges listed above. Any applicable freight surcharge will be displayed in parentheses after the item name.

How We Calculate Sales Tax
The Company is required to collect applicable state and local sales tax on orders shipped to states where we have a physical presence (AZ, MD & NY). Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. We are required to follow the rules of each applicable state. Your final amount of your order will include the appropriate state and local taxes.

While every state has its own regulatory system and structure with respect to the collection and payment of Sales Tax, it is our general understanding that storing inventory in a third party fulfillment center could trigger the “nexus” requirement for sales taxes. Since we are not sales tax experts, and are unaware of the specific requirements of states (other than Florida), we would like to speak with your fulfillment center to determine whether or not you are or are not required to pay sales taxes for sales to residents in those states where your product sits in the fulfillment centers.

RETURNS & REPLACEMENTS

All Sales Are Final
All sales of our products are FINAL are not returnable and/or exchangeable. If you are unsatisfied with any of the products that you purchased, please contact customer service at 1-800-835-9074.

Shipping Errors and Damages
Please call 1-800-835-9074 or email us at [email protected] immediately if your order arrived damaged or if a packing error occurred. Please be certain to provide us with your order number, your name and address and a description of what occurred. We will let you know what to do next (which might require the return of the damaged product in the condition received or the return of the sealed erroneously shipped product), and if we deem it appropriate and if a replacement item is in stock, we will ship it to you.

Allergic Reaction 
In the case of an allergic reaction, please contact a qualified medical professional, and if necessary, feel free to contact customer service at 1-800-835-9074 to obtain information about certain product ingredients.